Frequently Asked Questions

PRODUCT

  • What materials do you use in your mattresses?

    We only use top quality materials in our mattresses, specifically:

    • 100% Pure & Natural Latex
    • Luxurious Eden quilting
    • Bamboo fabric (Pure Support Only)
    • Cashmere Wool (Pure Luxury Only)
    • Tencel fabric (Pure Comfort Range & Latex Toppers)
    • Silk fabric (Pure Indulgence Range Only)

    Find out more about the materials we use here.

  • Is a latex mattress hot to sleep on?

    No, 100% pure and natural latex isn’t hot to sleep on. This urban myth started due to the proliferation of synthetic latex’s on the market. These products have some latex in them but this is diluted with fillers (typically chalks and clays) to reduce the cost of the product. Unfortunately, this changes the properties of the product dramatically. Some of our competitors even layer their latex with polyurethene foams. Our latex is certified 100% pure and natural with no fillers or chemicals so you are assured a cool, comfortable, and healthy nights sleep.

  • How is your latex made?

    Our product is pure latex manufactured solely from natural rubber. Latex belongs to the species, Hevea Brazilensis, which is cultivated on a large scale in Malaysia through a planned programme of replanting, thereby ensuring a sustainable supply of natural latex from a green environment.

    Find out more about the Latex we used and how it is made here.

  • Are there different types of latex?

    Yes there are different types! Latex Mattress Australia uses only 100% pure and natural latex sourced from Malaysia and manufactured using the Dunlop process. The latex is independently tested and certified by the Eco Umweltinstitut as pure and natural. This German based institute is a world-renowned authority on environmental and health related toxicity issues.

    Find out more about how to compare Latex types here.

  • Is a latex mattress suitable for a person with back problems?

    Yes. One of the fantastic properties of 100% pure and natural latex is that it is incredibly supportive without feeling too hard. It therefore moulds to the contours of your body whilst reducing pressure points. Our latex also has seven posture zones to ensure your spine stays in line while you are sleeping. Our mattresses are also recommended by leading chiropractors.

  • Why is 100% pure and natural latex superior to metal springs?

    Latex is a natural product which ensures correct spinal support and alignment whilst removing pressure from hips and shoulders. Latex minimises partner disturbance and helps prevent tossing and turning. Latex is also dust mite resistant and hypoallergenic making it the ideal choice for people who suffer from asthma and allergies. Finally, a 100% pure and natural latex mattress will last far longer than an innerspring unit making them excellent value for money.

  • What is the right level of comfort and support?

    Latex Mattress Australia makes a number of different models of mattress to meet the comfort and support needs of almost anyone. Our mattresses are created using latex in various degrees of density. People with a high body weight would generally need a firm (higher density latex) mattress. Lighter people, children and older people will tend to choose a somewhat softer system.

    When deciding if a mattress is too hard, too soft or just right, you’re essentially looking at two factors – support and comfort.

    The line of your spine should be straight when you lie on your side, and maintain its natural curve when you lie on your back. If your mattress is too hard or too soft, your spine won’t be straight.

    If the bed is too hard, you’ll get pressure points at the heavier part of your body. This can reduce blood circulation and signals your body to turn over, while the muscles in your back and neck have to work harder to keep your spine straight. After tossing around and working hard to keep your spine straight all night, you won’t feel as refreshed and relaxed when you wake.

    If the bed’s too soft, you’ll need more effort to roll over, your spine won’t be properly aligned and it can also cause tension as your muscles work to compensate for lack of support.

  • I like plush and he likes firm. What shall we order?

    Generally you will want to accommodate the support of the larger person over the comfort of the smaller person.

    Latex Mattress Australia are able to offer a number of alternatives to cater for different comfort preferences within the one mattress.  We can manipulate the layers of latex using different densities, or we can offer different densities on either side of the mattress.  A specific design can be tailored to suit your individual needs.

  • Do I need to turn and rotate my Mattress?

    We recommend that you turn your mattress every 3 months to ensure even wear and tear and to give you a fresh sleeping surface. There are some manufacturers who say you don’t need to turn their products. This is simply because they only have comfort layers on one side of the mattress. If only one side of the product is usable it clearly won’t last as long as a mattress which is rotated. All our pure latex mattresses are double sided.

  • How long should my Mattress last?

    How long a mattress and base set lasts depends on its original quality and how it is used. The performance of a poor quality set can deteriorate quickly, while you can expect top quality sets to perform well for many years. The average spring sleep set should generally last 7-10 years of nightly use.

    Premium mattresses slept on nightly will provide reasonable levels of comfort and support for about 10-12 years. After that, gravity begins to takes its toll, and any mattress loses a significant amount of both comfort and support. However, due to the natural properties of latex rubber, if care is given to the mattress, it should last in excess of 20 years. The user’s size and weight does affect the longevity of the product just like the weight of the vehicle affects the mileage you will get from automobile tyres. It is important to select the correct density of latex in relation to the user’s size and weight.

  • What is the difference between this mattress and the one that costs a lot less?

    Mattresses increase in cost as the materials and workmanship increase. This can be very confusing to the consumers, and there is really no industry-wide guide to buy.

    Generally mattresses under $2,500 (queen size) offer minimum levels of comfort and support for adults.

    When you look at a mattress purchase, you should also consider the average cost price per night (CPN) analysis. A $2,000 starter mattress that looks good today may only last a couple of years before it starts to sag. The cheap mattress ends up costing you $2.70 per night (CPN) based on 2 years use. A $3,000 premium model that easily lasts 10 years only costs you 82 cents (CPN). A $4,000 premium latex mattress that will last at least 25 years, only costs you from 46 cents per night (CPN). Using this analogy, it is easy to establish a relative value.

  • Can partner disturbance be minimized?

    A good mattress supports the body in every sleep position and doesn’t narrow freedom of movement. Due to the independent cell construction, latex mattresses have the added advantage of minimising partner disturbance with movement or rolling over.

  • Can I buy just a mattress and not a base?

    You can buy just a mattress, however, we recommend that if you are replacing one piece, you replace the whole set. The mattress and base work together as a single unit. The base acts as the shock absorber for the new mattress. You would not buy a new car and put old tyres on it, so why would you put a new mattress on an old base? For your new latex mattress, we recommend a slat type foundation, where the slats are not more than 125mm apart. On Queen and King size slat bases, please ensure the base also has a centre support rail running the length of the bed. The breathing activity of a latex mattress is important due to its natural formulation. Latex is warmer in winter and cooler in summer. Latex must be housed with good ventilation.

  • How should you choose a mattress?

    When buying a mattress the following tips will ensure you buy a good mattress:

    • Comfort: A mattress doesn’t have to be as hard as a board to be good for you. You’ll sleep best in a bed that offers you superior comfort as well as good support. Trust your body to tell you which bed feels best.
    • Support: Correct support is the essential ingredient for a healthy body. A good mattress and foundation will gently support your body at all points and keep your spine in the same shape as a person with good standing posture.
    • Durability: It’s the quality of the materials used and how they’re put together that determine how long a mattress and foundation will provide the comfort and support you bought them for. Latex Mattress Australia offers an unrivalled 21 year guarantee.
    • Size: Select a mattress size that gives you enough room for easy, free movement. Couples should have a queen or king size mattress to ensure both individuals have enough space to feel comfortable.
    • Set: Matching mattresses and foundations are designed to work together to enhance comfort and support. The foundation acts as a giant shock absorber, taking a great deal of wear and tear with nightly use.
    • Value: Shop for the best value, not the lowest price. “Bargain bedding” is no bargain when it comes to getting a good night’s sleep. Buying the best you can afford is a healthy investment in yourself.

    Find out the exact steps to select the right mattress here.

ORDERING

  • Why can't I order online?

    We have found that most people want to discuss their requirements prior to making a final decision, and we like to ensure that your individual wants are satisfied by matching the correct latex mattress to your needs. Before making the investment, there are many factors to be considered to ensure that you will be correctly supported and comfortable on your new latex mattress. This is why we don’t offer a shopping cart facility on our web site.

    Placing an order with Latex Mattress Australia is however, safe, simple, fast, and convenient. Simply click here to request a free consultation or call our toll free helpline (1300 759 859) to obtain expert advice from one of our experienced and friendly staff.

    Order by phone or visit a showroom

    Our sleep consultants are ready to take your order over the phone. Call our Underwood Head Office and Showroom on 1300 759 859 or 07 3254 3154 Monday – Friday 9:00am – 5:00pm, Saturday 9:30am – 2pm AEST or leave a message any time and we will return your call.

    You can also call our Mosman Retail showroom on 02 9969 0469 Monday – Friday 9:30am – 5:30pm, Saturday 9:30am – 5:00pm and Sunday 10:00am – 3:00pm.

    You can also call our New Farm Retail showroom on 07 3254 3154 Monday – Friday 9:30am – 5:30pm, Saturday 9:30am – 5:00pm and Sunday 10:00am – 3:00pm.

    Order by email

    If you prefer to email us, simply fill out the Free Consultation form by clicking here, and one of our Sleep Specialists will contact you as soon as possible.

  • What happens once I place an order?

    We can usually give you a delivery date at the time you place your order. For some interstate deliveries however, our delivery service will call you when your mattress arrives in your state to arrange a suitable day to deliver. Rest assured, your mattress will be hand crafted to the highest standards and despatched to you without delay.

    You’ll soon be enjoyinging Simply Supeior Sleep on your new Latex Mattress Australia mattress.

  • How can I check on the progress of my order?

    You can track the status of your order by emailing us at sales@latexmattress.com.au or calling us on 1300 759 859.

  • Can you deliver my new mattress or do I need to pick up?

    For full details of our delivery & collection process, please click here.

PAYMENT

  • How do I pay for my order?

    We accept Visa and Mastercard, Eftpos, Direct Deposit, Cash, and Cheque. Please note, Visa & Mastercard payments incur a 1.5% surcharge.

    We accept American Express at our Mosman store. American Express payments incur a 1.8% surcharge.

  • Do you offer interest free financing?

    This is not offered by Latex Mattress Australia.

  • Can I pay by phone?

    If you wish to pay by credit card over the phone, please call us on 1300 759 859 with your order number and credit card details, please note there is a 1.5% credit card surcharge attached to these transactions.

DELIVERY

  • How long does delivery take?

    Latex Mattress Australia takes pride in our top-quality and hand-crafted latex mattresses. All our mattresses and ensembles are hand made to order and made to the highest quality standards.

    Latex Mattress Australia is able to deliver most mattress and ensemble orders within approximately 5-10 working days of receipt of your payment. Delivery to regional areas may take longer.

  • Will you confirm my delivery?

    Any specific delivery requests confirmed at the time of placing your order will be scheduled accordingly. However, please feel free to call 1300 759 859 with further queries and one of our service consultants will assist you.

  • How much does delivery cost?

    You can find out more about our delivery costs & times along with collections here.

  • What is your Returns policy?

    As the majority of our products are made specifically to order, we do not offer refunds on any of our products for comfort preferences.

  • Can I change my order?

    If you find that for any reason you need to change an item in your order, please call us on 1300 759 859. Once an order has already been processed and dispatched from our warehouse we, unfortunately, cannot cancel or vary it.

GUARANTEES & RETURNS

  • What does your 21 Year Guarantee cover?

    Our mattresses have a full 21 Year Guarantee which covers faulty workmanship and materials, from the date of purchase.

    For full details on our guarantee click here.

  • What do I do if I receive a defective or damaged Item?

    At Latex Mattress Australia, we take great pride in the quality of our mattresses and bedding products. Every item is carefully inspected before leaving our factory. We encourage you to do the same upon receipt of your purchase. If an item is found to be damaged or defective on receipt, please contact us on 1300 759 859 within 24 hours on receipt of your goods.

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