Privacy

Thank you for taking the time to read our privacy/security policy.

We respect your privacy.  In support of this principle, Latex Mattress Australia (LMA) intends to protect and secure all personal information that you submit online.  LMA will not sell, distribute or give your personal information to any third party without your knowledge and consent.  However, LMA will not be liable for any personal information that you submit to external parties or websites linked to our website.

Detailed below are our practices when gathering and giving out information via our website.  We understand that visitors and users of this website wish to protect their privacy, and the confidentiality and security of any information that is provided.

We use your IP (Internet Protocol) address to administer our website and to help identify any problems with our server.  We also use cookies to keep track of your shopping basket and its contents.

This website collects contact information and financial information from you e.g. postal address and credit card numbers only when you provide those details.  The information is used for delivering the products you request.  LMA will retain and protect this information provided by you in a transaction log.  Credit card details are only stored on a secure payment server that is not visible on the Internet.  LMA may be legally required to disclose information collected on this site in some circumstances, for example, if ordered by a court to do so.

All information, including personal details you have provided to LMA, is stored in transaction logs for 1 year and archived for 7 years.  LMA will not use this information for on-selling to list brokers or for any other purpose unless authorised either by your consent or by law.

It is impossible to guarantee the protection of your personal data absolutely, although LMA uses encryption that provides a level of security on information collected through the site.  However, your data may be exposed to loss, unauthorised access, use, modification or disclosure.  For this reason, we encourage you to retain a printout of all transactions for your records.

LMA has adopted this privacy policy in order to assure you of its commitment and dedication to the protection of your personal information.

EMAIL

LMA will not add any details from email correspondence sent to our website to a mailing list, and we will not disclose the details to 3rd parties that your consent, unless required by law.
Our Internet service provider may monitor email traffic for system troubleshooting and maintenance purposes only.

As email is generally an unsecured means of transmitting information, it is strongly advised that personal information, particularly credit card details, are not included in your email.  Please detail your inquiry and how we can contact you to respond to your question or provide feedback.

SECURITY

We have security measures in place to protect the information you send us against loss, misuse and alteration.  These security measures ensure the privacy of information while it is transmitted through the Internet.

Once you access the LMA website, your transaction across the Internet is protected by high-strength SSL encryption, provided you are using versions 4.0 or later of either Netscape Navigator or Microsoft Internet Explorer.  If you are using an older web browser, the strength of encryption will be lower.

This website contains links to other websites. LMA is not responsible for the privacy or security practices or the content of such websites.

WHAT ARE COOKIES?

When you access our site, a cookie from our Web server is placed on your computer automatically.  These cookies allow for a customised online payment facility.  If you wish to use this facility you will need to accept cookies.  If you have configured your browser to reject all cookies, however, you will still be able to view information on the pages on our website.  We use cookies to keep track of what you put into your shopping basket during a session and these do not contain personal information.  You may safely delete these cookies periodically with no detrimental effect on future sessions.

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